Use Case · Customer Service & Reception
Customer Service Robots for Reception, Wayfinding, and Guest Experience
Customer-service robots work when they are deployed as a workflow: scripted greetings, wayfinding, escalation, content updates, and staff ownership.
60+
industries now testing guest-facing service robots
Why buyers look for this workflow
Front desks get the same questions all day while complex requests wait
Guest-facing robots become gimmicks when content and escalation are weak
Wayfinding must stay current as layouts, events, and promotions change
Workflows covered
Robot types for customer service & reception
Service & Delivery Robots
Authorized US distributor for Bear Robotics Servi, Pudu BellaBot/KettyBot, and Keenon delivery robots. Hospitality, healthcare, and restaurant fleets.
Humanoid Robots
Pilot programs for Apptronik Apollo and Pudu D9 humanoid robots in US factories and warehouses. Co-design with Farhand and reserve early units.
Brands Farhand can source, deploy, or support
Channel partner - in development
Pudu Robotics
Shenzhen, China · est. 2016
Pudu Robotics is the global volume leader in commercial service robotics, with 100,000+ units deployed across 60+ countries.
Channel partner - in development
Keenon Robotics
Shanghai, China · est. 2010
Keenon Robotics (Shanghai, 2010) is the largest delivery-robot producer in APAC, with 30,000+ units deployed across 70+ countries.
Channel partner - in development
Bear Robotics
Redwood City, CA, USA · est. 2017
Bear Robotics (founded 2017 by ex-Google engineer John Ha) builds the Servi line of delivery robots for restaurants, hotels, and senior living.
Channel partner - in development
Apptronik
Austin, TX, USA · est. 2016
Apptronik (Austin, TX, founded 2016 from the UT Austin Human Centered Robotics Lab) builds Apollo, a 5'8" / 160lb general-purpose humanoid robot.